Refund/Returns

We have a 5-day business return policy, which means you have 5 days business after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cristinaartseembroidery@yahoo.com. Please note that returns will need to be sent to the following address: 220 Kerrigan Street, Frenchville, Rockhampton, QLD, Australia  4701. 

Note that all returns are at the expense of customers.

If for any reason you would like to return the product us, please contact us first, we will not accept  Items sent back to us without first requesting a return. 

You can always contact us for any return question at cristinaartseembroidery@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalised items), and personal care goods (such as embroidery names)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 15 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 21 business days have passed since we’ve approved your return, please contact us at cristinaartseembroidery@yahoo.com.