FAQs

  • Frequently Asked Questions

  • CONTACT AND PAYMENT

  • How can I contact Cristina Arts & Embroidery?

You can simply email us at cristinaartseembroidery@yahoo.com.
  • What payment methods do you accept?

       We accept all major Credit/debit cards

( Visa, Mastercard, American Express, Shoppay) , Apple Pay, Google Pay , AfterPay, Zip Pay, PayPal payments.

  • SHIPPING 

       All orders are handled and shipping out from Rockhampton ,QLD. Post Office Australia.

     Order will be processed between Monday and Friday,  within 24-72 business hours from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

  • How long will it take to receive my order?

Once you place your order, please allow 24-72 business hours (may vary on high demanded products) to process your orders. After that, it will take 2 - 5 business days for delivery.

  •   RETURNS

  • How do I return an item?

       If you wish to return an item, please contact us within 5 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and approve it if it complies with our Policy. 
For the return instructions please see our Returns Policy. All returns must be in original condition with packaging intact.

  • Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

  • What if the item(s) I received are incorrect/damaged?

Please contact us within 5 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

  • How long is the returns process?

Processing returns may take up to 14 - 21 business days from the day we receive your return. We will email you to confirm once your return has been processed.

  • When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. 
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

  •  How can I customize names on the product?

        The online store CristinaArts&Embroidery only offers products ready for delivery, already packaged, if you want personalised products with names and others, you can contact us via WhatszApp, email, Facebook Page, Instagram.
      All customized products are contacted.